Outside Pharmacy Policy

Due to the prevalence of fraud in the realm of online pharmacies, Southpaw Animal Clinic of Madison highly recommends procuring medications from a reputable source. This is why we have formed a partnership with Vetcove Home Delivery. The medications available for purchase in our online pharmacy originate directly from the same warehouse where we source our clinic stock. By opting to obtain your pets' medication(s) from our pharmacy, you can be assured that the product is authentic and free from contamination.

Our suppliers also provide guarantees for any products acquired through our online platform. In the event that your pet experiences any medication-related issues, we can address them at our clinic. Through Vetcove Home Delivery, we extend competitive pricing and rebates. Buying medications online carries risks, including the potential for incorrect dosing or product contamination. It is crucial to note that obtaining drugs from a foreign country is deemed illegal by the FDA.

We understand that there are many reasons that our clients may want to purchase medications from online retailers or outside pharmacies instead of directly from us. To assist you in making the most informed decision for your pet, we want to be very clear that we recommend that you purchase products only from a properly accredited and certified veterinary pharmacy. However, if you choose to procure medications from another source, we want to give you that option.

We absolutely support our clients’ choice to choose where they obtain their pet’s medications and are happy to accommodate a request to do so. Clients who opt to obtain their pet’s medication through these avenues will simply need to pick up a written prescription at our hospital during normal business hours.

WHY DID WE INSTITUTE THIS POLICY?

Managing outside prescriptions is costly in terms of staff time and effort. It takes a significant amount of time to review medical records, ensure proper documentation of the medication request, and email/call/fax in the prescription.

More importantly though, we feel it is better medicine to utilize written documentation for a prescription that is filled outside of our hospital. Relaying prescription information over the phone increases the risk of dosing errors. Outside prescription requests do not generate a written record in your pet’s medical file. And, with little regulation of online pharmacies, we have no way to ensure the quality and reliability of the service.

We understand that cost and convenience are the two primary reasons that our clients purchase from outside pharmacies and online retailers. That’s why Southpaw Animal Clinic of Madison has partnered with Vetcove to offer an online pharmacy option that offers the same pricing structure and shipping options as any other major online pharmacy. Many of our clients are already utilizing our online pharmacy for medications and special diets, and we regularly send prescriptions to clients through our pharmacy when it is time to fill monthly preventatives. Unlike outside pharmacies, our online pharmacy is eligible for ALL of the product rebates available from our product suppliers.

Because our online pharmacy is part of our clinic infrastructure, you will not need a written prescription if you order this way. Our hospital and online store’s supply chain is 100% secure, and from the time the medication you order is manufactured all the way to when you are going to give it to your pet, it has been handled, stored, and packaged in compliance with manufacturer guidelines. The product you receive is guaranteed to be the name-brand medication in the proper dosage and packaging. Medications purchased directly from us and our online store are guaranteed by the product’s manufacturer and most importantly by us, your pet’s veterinarian.

If you have any further questions about our policy, please do not hesitate to contact us. Thank you for trusting us with your pet’s medical care!

If you have any questions, please call (256) 273-5594.

You may reach the online pharmacy by using this link or scanning the QR code.